Salesforce Interview Questions and Answers

Q1). Explain what is sales force?
Ans: Salesforce is a CRM delivered as a software-as-a-service (SaaS).

Q2).What are custom objects in Salesforce?
Ans: Simply put custom objects are the database tables in Salesforce. All the data related to the enterprise can be stored in Salesforce.com. These custom objects have to be defined first and then the following steps need to be taken:

• Join records with custom objects.
• The custom object data are displayed in custom lists.
• Create a custom tab for custom object.
• Building page layouts.
• Creating dashboard & report for analyzing custom object.
• The custom tab, app and object can be shared

Q3).Mention changing what may cause data loss?
Ans: Data loss may cause due to following reasons

• Changing data and date-time
• Altering to percent,number and currency from other data types
• Changing from multi-select picklist, checkbox, auto number to other types
• Altering to multi-select picklist from any type except picklist
• Changing to auto-number except from text
• Changing from text-area to e-mail, phone, URL and text

 Q4).Define Object relationship overview

Ans: In Salesforce you can link the standard and custom object records in a related list. It is done by Object relationship overview. Various types of relationships can be created in order to connect the specific business cases with specific customers. It is possible to create custom relationship on an object and define various relationship types.

Q5).Explain the advantages of Salesforce SaaS functionality?
Ans: Some of the main benefits of Salesforce SaaS are:

• A pay-as-you-go model perfectly suited for all customers.
• No hassle of infrastructure management.
• All applications are accessed via internet.
• Easy integration between various applications.
• Latest features are provided without any delay.
• Guaranteed uptime and security.
• Scalable performance for various operations.
• Ability to access via mobile devices from anywhere

Q6).How many relationships are present in Salesforce?
Ans: The two important relationships in Salesforce include:

• Lookup relationship.
• Master detail relationship

Q7).What is a Trigger in Salesforce?
Ans: A Trigger is just a code that is executed before or after a record is inserted or updated.

Q8).Explain the various Standard Profiles in Salesforce?
Ans:

• System Administrator –Customization and administration of the application.
• Standard User –Can edit, view, update or delete one’s own record.
• Read Only –Able to just view the records.
• Solution Manager –Comes with standard user permission but also can manage categories and published solutions.
• Marketing User –Is able to import leads into the organization along with standard user permissions

Q9).Explain the Force.com platform
Ans: Force.com is the entire infrastructure and codebase on which the complete Salesforce application exists. In other words Salesforce is built on Force.com which is a Platform as a Service (PaaS) that lets to simplify the design, development and deployment of cloud-based applications and websites. Salesforce developers can work with Cloud Integrated Development Environment and deploy the applications on the Force.com servers

 Q10). List the various types of Reports available in Salesforce
Ans:

• Tabular report :In this the grand total is displayed in a table format.
• Matrix report :An in-depth report wherein the there is both row –based and column-based grouping.
• Summary report :A report in which the grouping is on the column basis.
• Joined report :A joining of two or more reports into one

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